Policies
Warranty
We warrant all of our products to be free from defects
in material and workmanship for a period of 1 year from
the date of delivery. We do not warrant against normal
wear and tear, or damage due to customer accident or
misuse. Natural variations in products made in whole
or in part of natural materials, such as leather, wood,
or stone, are not considered defects. Handmade products
will generally vary in color or texture. The appearance
may vary in natural, stained or dyed wood surfaces;
in painted wood or metal surfaces, particularly those
applied by hand such as *antique* style finishes; and
in furniture coverings which are often from different
dye lots. Neither wood, leather, metal nor fabric products
are suitable for outdoor use, unless expressly specified.
Leather and fabric are subject to natural wear and may
discolor, fade, tear, stain, stretch, wrinkle or shrink.
Wood and metal may stain, scratch, chip ordiscolor.
The customer must exercise proper care to minimize any
such damage.
Imported European lighting fixtures may not be U.L.
rated unless noted in the Product Specifications. It
is the responsibility of the customer to modify same
upon installation if necessary to meet local electrical
codes.
Warranty claims must be presented to us by e-mail or
otherwise in writing, so that we may arrange for an
inspection. Our responsibility is limited to reasonable
repair of the product, or to replacement if the product
cannot reasonably be repaired.
TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES
-- INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE -- ARE LIMITED IN DURATION
TO THE DURATION OF THESE WRITTEN WARRANTIES. WE SHALL
NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL
LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Returns
Goods Damaged in Transit
The products are well packaged and transit damage is
rare. Nevertheless, it can occur, and if it does you
will be able to discover it when the goods are unpacked
and examined at the time of the delivery.
In Home Delivery:
Inspect all items in the presence of the delivery person/people.
If the goods are not in merchantable condition, you
may reject the delivery and the goods will be repackaged
and taken away. Replacement goods will be sent with
no additional shipping charges, as soon as the original
order is returned to us.
Special Orders
Special orders may only be cancelled within 48 hours of order placement.
Special order returns are subject to a 25% return fee in addition to being charged for shipping from and to Italydesign. Any item that is not shipped from our inventory is considered a Special Order.
UPS/Other Delivery:
- Inspect item for obvious damage immediately upon
delivery, in the presence of the Delivery Person.
All obvious damage should be noted on the Bill of
Lading before the Delivery Person departs. A damage
claim must be filed with the Delivery Company within
3 business days of receipt of the item.
- If damage is discovered upon unpacking the item,
a damage claim must be filed with the Delivery Company
within 3 Business days of receipt of the item.
- Once a damage claim has been initiated with the
Delivery company, an RMA Form (Return Merchandise
Authorization) must be filled out and faxed to Italydesign.
- If no damage claim is filed with the delivery company,
or if a damage claim is filed after 3 business days,
Italydesign will not issue an RMA for this
item.
- We will replace the damaged product within 30 days
of written notification. A refund or credit will be
issued only in the event that we are not able to replace
the damaged product 30 days after written notification.
Satisfaction Guarantee
We want you to be satisfied with your purchase. Although
some products by their nature are not subject to return
(and are clearly marked in the Product Specifications),
all other products may be used for 7 full days in your
home or business after delivery, and, if you are not
fully satisfied, you may return them to us. To return
the products, (1) the products must still be in new,
resalable condition, (2) you must e-mail us within the
7 days to obtain a Return Authorization Number, and
(3) you must return the products in the original packaging
materials. If you are not sure at the time of delivery
that you want to keep the products, make sure to have
the delivery person leave the original packaging materials
with you. If the original packaging materials are taken
away for destruction, it will not be possible for you
to elect to return the product. This return policy only
applies to internet purchases outside of the Greater
San Francisco area (100 mile radius from our Emeryville
store). Clients within a 100 mile radius of our Emeryville
store have the opportunity to visit our store and view
all of our products for their buying decision prior
to purchase.
If you decide to return the product(s), you can obtain
a Return Authorization Number simply by e-mailing us
within the 7 day period. We will then contact you with
the number and with information to coordinate the repackaging
and pickup of the products by the delivery service.
We will also contact you to determine the manner in
which you want us to process your refund. The cost of
the freight to return the product is the same as the
Shipping and Handling charge and will be charged to
you upon issuance of your Return Authorization Number.
Once we have received the goods back and verified their
condition, your refund will be processed as follows:
If you paid by credit card your refund will be credited
back to your card. If you paid by check, your refund
will be sent to you by check. No refund can be made
of Shipping and Handling charges. Orders may be cancelled
before shipment and will be subject to a 5% cancellation
fee. Orders cancelled after shipment but before receipt
will be refunded the amount charged less shipping and
handling charges and return and handling charges. All
refunds are processed no later than 30 days after we
have received the merchandise back.
Shipping and Handling
To make it easy for you to know the total cost of each
item, the Standard Shipping and Handling charge (for
delivery within the 48 contiguous states) is shown along
with the price in the Product Specifications. Any other
type of shipping, or shipping outside the standard service
area, will require special processing. Please email
or fax to us your request so that we can provide you
with a quote.
We offer "White Glove" delivery where the
product is delivered to your home, unpacked, placed
where you prefer, and any packaging material is removed.
Items delivered via "White Glove" delivery
are noted on the delivery portion of the Product Page.
Items delivered White Glove , UPS or through any other
service may require assembly by the customer.
"White Glove" Standard Shipping and Handling
includes:
- Shipment Notification phone call on day of shipment
- Scheduled appointment with a 4 Hour window during
standard business hours
- Item delivered to home and placed in the room specified
- Unpacked with packaging removed due to character
and size of product and are noted on the Product Specifications.
If you require services beyond the Standard Shipping
and Handling, the following charges are additional.
Any addtional services and charges must be set up and
paid for prior to delivery via e-mail at info@italydesign.com.
Additional Services or Charges include:
- Items carried up or down more than 6 stairs or
in an elevator............$25
- Assembly or Setup of greater than 15 minutes............$30/Quarter
Hour
- Wait Time............$30/Quarter Hour
(if you are not available at the scheduled appointment
time)
- Redelivery of items............50% of standard
rate
(if you are not available at the scheduled appointment
time, requiring an additional appointment)
Remote Delivery Areas
The following areas are outside the normal delivery
area and require an additional charge of $100 per delivery.
* All zips in the following States are
considered remote, with the exception of a 40 mile radius
of the below listed cities:
Delivery
We make every effort to maintain sufficient
stock on hand to process all orders and to package and
ship 7 to 10 days from the receipt of your confirmation.
In the event that we cannot ship your order within this
time, we will advise you by e-mail when the product
will be available for your confirmation.
Please allow 1 to 3 weeks transit time for items shipped
to the West Coast.
Please allow 2 to 4 weeks transit time for items shipped
to the East Coast.
Payment / Tax
ll orders must be paid in full prior to
shipping. If you pay by credit card (VISA or MasterCard),
we will authorize (reserve) your purchase with your
card issuer, but we will not charge your card until
shipment. If you pay by personal check, shipment cannot
be made until your check has cleared, which generally
will take five business days from receipt. Payment by
cashier’s check or wire transfer requires no waiting
period, and shipment will be made as soon as possible.
All orders outside the US will require wire transfer
payment.
Sales Tax
No sales tax is charged on your order unless the order
is delivered in the State of California or the Buyer
is a California resident.
Customs and Duties
All customs and duty expenses for shipments outside
of the USA will be at the expense of the buyer.
Fabric Specifications
Fabric Descriptions
Holiday Synthetic Suede
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Medium setting
- Iron at Medium setting
- Dry Cleanable
Artex Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Warm water (104 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Medium setting
- Iron at Low setting
- Dry Cleanable
Fast Microfiber
Content: 100% Polyester
Treatment: Du Pont Teflon fabric protection
Care: Machine Washable in Cool water (86 Degrees Fahrenheit)
- Do not use Bleach
- Dry at Cool setting
- Do not Iron
- Dry Cleanable
Cleaning Instructions
Clean up spills promptly with a paper towel. Apply one
of the below cleaning solutions until stain is gone.
Do not use pure cleaning products on stain, always dilute
with water. Where applicable, use professional dry cleaning
service.
Liquors: Mild soap and water
Coffee/Tea: Ammonia or Mild soap and water
Milk: Mild soap and water
Wine: Mild soap and water
Chocolate: Ammonia or Mild soap and water
Varnish and Paint: Turpentine with soap and water
Greasy Substances: professional dry cleaning
recommended
Ink: professional dry cleaning recommended |
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